Manager, Client Services (Digital Account Management)

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: Blavity is looking for a creative and service-oriented Manager, Client Services (CS) to oversee the planning and execution of our client’s branded campaigns. This role oversees large-scale activations, tentpole, and digital campaigns, acting as the primary point of contact and coordinating execution with CS Associates and Coordinators. The Manager, Client Services will actively collaborate with key stakeholders to identify creative, establish workflows, assess resource needs, establish and adhere to timelines, and ensure digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns to meet stated goals. Additionally, they are composed under pressure and resilient to change, customer-focused, well-organized, and attentive to detail.

This role will report directly to the Director of Client Services.

This is a temporary (W2) contractor position with a duration of four months to cover an employee leave of absence. Contractors will be responsible for providing their own equipment, including but not limited to laptop computers, cell phones, or any other electronic equipment required to perform their role.

Responsibilities

• Manage large-scale activations, tentpole, and digital campaigns, representing Blavity as the primary CS contact post-sales 
• Collaborate with Sales to understand campaign scope, KPIs, and renewal/upsell opportunities
• Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams
• Skillfully navigate challenging customer conversations to satisfy both customer and business needs while maintaining alignment with established scope
• Oversee brand voice guidelines for campaigns, acting as the final signatory for ensuring consistency in style, quality, and tone across all channels
• Manage account profitability by distilling key insights from campaign analytics 
• Strategize solutions that meet customer goals and increase satisfaction
• Proactively identify and share upsell/cross-sell opportunities within the portfolio with the Sales team
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for customers
• Serve as a mentor to Coordinators on the team

Qualifications

• Education: Undergraduate degree preferred
• Required Experience: 
  • 4+ years customer-facing experience at a media agency and/or publisher
  • Experience managing digital advertising strategy for a portfolio of brands 
  • Proven experience delivering engaging, on-brand campaigns across digital, social and experiential (at least 5+ campaigns simultaneously)
  • Deep understanding of Blavity’s product offerings and customer insights
  • Please be prepared to submit a digital portfolio that demonstrates the above experience
• Technologies: Fluent in Microsoft Office (with advanced PowerPoint proficiency), Asana, and/or comparable project management suite
• Additional Qualifications: 
  • Serve as a trusted advisor to assigned customer portfolio
  • Ability to handle the stress of multi-tasking and effectively manage multiple high-pressure deadlines
  • Strong eye for design/copy and skill in aligning the company and customer brands
  • Deep understanding of how to extract and interpret data to build actionable customer insights through storytelling
  • Cultivate networks and foster excellent customer service
  • Plan and organize with ease
  • Empower others to drive for results and have high work standards
  • Serve as a Blavity Brand Ambassador 
  • Excellent communication skills
  • A healthy appreciation of GIFs and black culture and passion for the topics covered by Blavity

Details: 

• This is a fully remote role, U.S.- based role. Occasional travel may be required. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in at least 75% alignment with the Pacific Time Zone. 
• The hourly rate for this role is $35 - $40.

To apply, please submit your resume online at BlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Jazz SEO Description (160 characters limit)

The Manager, Client Services oversees large-scale activations, tentpole, and digital campaigns, serving as the main point of contact and coordinating with CS Associates and Coordinators.