Manager, Client Services (Digital Account Management)

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: Blavity is looking for a Manager, Client Services (CS) to oversee the planning and execution of our client’s branded campaigns. They will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns. This position actively collaborates with key stakeholders to identify creative assets, establish workflows, assess resource needs, and ensure digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and possess strong organizational skills and attention to detail.

This is a Full-Time position which reports directly to the Associate Director, Client Services.

Responsibilities

• Manage large scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales
• Collaborate with Sales to understand campaign scope, KPIs, and renewal/upsell opportunities
• Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams
• Oversee campaign brand voice guidelines, acting as the final signatory to ensure consistency in style, quality, and tone across all channels
• Manage account profitability by distilling key insights from campaign analytics and strategizing solutions 
• Proactively identify and share upsell/cross-sell opportunities within the portfolio with the Sales team
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers
• Serve as a mentor to the role of Coordinator, Creative Services

Qualifications

• Education: N/A
• Required Experience: 
  • 4+ years customer-facing experience at a media agency and/or publisher
  • Experience managing digital advertising strategy for a brand portfolio 
  • Portfolio including digital, social and experiential campaign work
  • Experience extracting and interpreting data to build actionable customer insights through storytelling 
• Preferred Experience:
  • Undergraduate degree
• Technologies:  
  • Fluent in Microsoft Office, Google Suite, Asana, and/or comparable project management suite
  • Expert in Microsoft PowerPoint/Google Slides
• Additional Qualifications: 
  • Ability to effectively manage 5+ live campaigns simultaneously
  • Ability to assess design/copy for alignment with both Blavity and customer brand
  • Experience cultivating networks and providing excellent customer service
  • Ability to serve as a Brand Ambassador for the company and brands
  • Excellent communication and analytical skills; outgoing and sociable; willing to wear multiple hats 
  • A healthy appreciation of GIFs and Black culture

Details: 

• This is a fully remote role, U.S.- based role. Occasional travel may be required. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work 75% in alignment with the Pacific Time Zone. 
• The annual salary range for this role is $70,000 - $80,000.

To apply, please submit your resume online at BlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Jazz SEO Description (160 characters limit)
The Manager, Client Services will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns, and oversee execution with the support of CS Associates and Coordinators.